Jetstar Corrects Broken Promise

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Jetstar has promised to cover a Seven-Thousand dollar expense for a family, stuck in japan – after initially only offering 600-dollars compensation.

The family was flying home to Australia, when the recent CROWDSTRIKE outage occurred.

Staff at Jetstar in Japan told them to get their own accommodation and the airline would compensate them.

Their flight was also hit with a mechanical issue… days later, they amassed a seven-thousand dollar bill.

They say they were further traumatised by Jetstar, offering only a 600 dollar payment.

After media intervention, Jetstar has agreed to fully reimburse them, but the family says Jetstar’s yet to contact them.

It’s an on-going issue involving Jetstar where staff assure impacted passenger that their costs will be covered, but the airline later breaks that promise.

It’s a similar experience that Jetstar Passengers suffered in Canberra nearly two years ago involving a cancelled flight.

It’s a matter that a proposed Ombudsman would consider.

 

The post Jetstar Corrects Broken Promise appeared first on 2CC Talking Canberra.