Red faces at Qantas over recent booking errors, while Virgin Airlines is dealing with a hacker, who’s breaking into the accounts of frequent flyers.
Canberra is no exception to both separate incidents from separate airlines.
Frequent Flyers in the A.C.T. are being warned, someone’s been able to hack Virgin’s frequent flyer accounts – stealing points, changing passwords and booking flights.
In this case, Virgin will work with affected customers and return missing points.
And.. an error from Qantas has seen first class tickets to Los Angeles go on sale for as cheap as $4,000. The flying Kangaroo says THOSE tickets won’t be honoured, and legally, they don’t have to.
However, Canberrans who’ve already made the purchase, are being offered Business Class instead.
Qantas has delivered the following statement to customers who bought the cheaper tickets:
“We are contacting you regarding a pricing error on Qantas.com for some flights between Australia and the USA. Due to a coding error, incorrect First Class fares were published for some flights by mistake. We have identified that your booking was affected by this error and are contacting you with an important update about your booking. We sincerely apologise for this error.
Instead of cancelling and refunding your booking, on this occasion, as a gesture of goodwill, Qantas will be rebooking you in the Business Class cabin on the same flight for the same price you have already paid. This represents a significant discount on our standard Business Class fares. We anticipate this will take us a few days to work through”.
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