Airlines can sometimes get bad publicity, but I’ve always believed in delivering balanced coverage.
This is one of those times and it’s a personal story.
It involves a former Canberra based Qantas supervisor who was working at Sydney airport, when I suffered a medical episode while connecting to another flight.
“Bec” knew me because of my previous weekly interstate travel requirements involving Canberra.
A few days after my incident, I was discharged from hospital and returned to Sydney airport to thank the Qantas staff who did such an incredible job as they cared for me until the Ambulance arrived.
The Qantas staff did an amazing job. They are truly “Marvels” – Such a well oiled machine working together.
They went out of their way during my situation. I can’t thank these guys enough for their actions.
Also a big salute to “Bec” (One of the supervisors in Sydney, who recognised me from the days when she worked at Canberra Airport, at a time that I was flying each week in-and-out of the national capital). Talk about a small world.
I have no hesitation with my praise of the people at Qantas after witnessing first hand the experience of how they handle situations. Back office also reached out to me and was incredibly reassuring of my checked luggage and onward journey plans. I am left with a feeling of such faith, trust and gratefulness.
As a journalist, it’s really nice to balance the type of stories involving airline matters. This is one of the good ones!
Not that you want an emergency to happen, but you definitely want these guys involved if you need someone.
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